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Delete Credentials

You can delete the credentials associated with an account, or a specific transaction. The transaction metadata and decision will not be deleted.

1. All Credentials Deletion​

You can delete all credentials associated with an account or a specific transaction.

Ad-Hoc Deletion​

Use the following APIs for deleting all credentials for transactions:

Deletion via Jumio Portal​

You can also delete all credentials for transactions through the Jumio Portal by navigating to the transaction details view.

2. Retention Period-Based Deletion​

You can also contact Jumio Support to set a retention period for all transactions for your tenant for automatic deletion of all credentials. It is normally agreed as part of the account setup process.

How it Works​

Retention policies are configured by contacting Jumio Support The retention period is typically agreed upon during account setup Deletion is triggered based on the last activity timestamp within an account (not per individual transaction)

Key Consideration​

This ensures that products such as Authentication continue to function for users who remain active within the retention period.

3. Biometrics Credentials Only Deletion​

Jumio supports deleting only biometric credentials within transactions, without affecting other data.

Ad-Hoc Deletion (via API)​

Use the following APIs:

note
What Gets DeletedWhat Is Retained
Face vectors and embeddingsOriginal images (e.g., selfies or ID documents)
Stored biometric templates used for matching or authenticationTransaction metadata
Verification results
Other non-biometric credentials

Impact of Biometrics Deletion​

Once biometric data is removed:

  • Face matching and face lookup can no longer be performed for that transaction
  • Authentication and liveness checks cannot reuse previously stored biometric data
  • Deleted biometric data is not recreated, even if the transaction is accessed again

Deletion via Jumio Portal​

You can also delete biometric credentials through the Jumio Portal by navigating to the transaction details view.

4. Retention Period-Based Biometrics Deletion​

You can configure automatic deletion specifically for biometric data.

  • Requires configuration through Jumio Support
  • Applies to all transactions within a tenant
  • Typically defined during account setup
important
  • Retention and deletion policies for credentials containing PII are governed by Data Settings in the Jumio Portal
  • Retention-based deletion uses the last activity time within an account, not individual transaction timestamps
  • This ensures continued functionality for active users
warning

Credential deletion is permanent and irreversible. Once deleted, the data cannot be recovered.

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